Refund Policy

CANCELLATIONS, EXCHANGES AND REFUNDS


Tickets
Tickets once sold cannot be exchanged, cancelled or refunded. Please make sure You check the time and location before You book Your tickets. But we’d still advise You to read the terms and conditions for each Event regarding exchange, refund and cancellation. If an Event is cancelled or postponed , it shall be the AV FASHION GROUP’S sole responsibility to contact You and process the refund.

2) Products
In the event that You have placed an order for purchase of a product made available for sale on AV FASHION GROUP Platform, if at the time of delivery and/or within 30 days from the date of delivery, if any defect is found or You are unhappy with the product for any reason, then You can ask for replacement of the product or products from the AV FASHION GROUP subject to the following terms and conditions:
1.) Availability of the product or part of the product with the AV FASHION GROUP.
2.) The product is not damaged due to misuse.
3.) The damage/defect is covered under the manufacturer's warranty.
4.) The product is not tampered with and missing serial numbers..
5.) The product is returned with all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product delivered..
6.) The product is not customized or made to order..
7.) Clothes and footwear are not used (other than for trial), altered, washed or damaged in any way. .
8.) Original tags and packaging should be intact.

DELIVERY
1.) Tickets
Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket, if entry to the Event in respect of which such ticket has been booked is subject to presentation of a physical ticket.

SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.
In case of physical tickets, we will deliver them to your address confirmed and provided by You on AV FASHION GROUP Platform.

In all of the above options, You will need to produce the credit or debit card used to purchase the tickets for picking up the tickets at the venue. If the card user is not picking up the tickets herself/himself, an authorisation with the photocopy of this card signed by the cardholder needs to be produced. The signature on the card will be matched against the one used for authorisation.

2.) PRODUCTS
Products will be delivered to the address specified. The waiting time is subject to availability.